Preventative Maintenance
Servicing refrigeration and air conditioning through the year so summer doesn't turn a small fault into a major breakdown.
Preventative Maintenance detailsRefrigeration breakdowns, answered 24/7
For commercial sites, any hour. Refrigeration is prioritised and you don't need an account with us to ring.
What happens when you ring
Commercial gear down? Ring the after hours line and we'll prioritise getting a technician to you as soon as we can.
The first four hours of labour are covered by that after hours call out fee. If we can't resolve it in that time, sourcing the replacement parts and getting back to you becomes the priority.
Our workmanship guarantee
“We stand behind our workmanship. If there's an issue with the install itself, get in touch and we'll sort it.”
ARCtick certified AU55673.
How we workWhat's included in a call out
The whole answer, both halves of it, before you ring.
Included in the call out fee
- After hours attendance from a qualified technician
- Refrigeration breakdowns prioritised
- Flat after hours call out fee that includes the first four hours of labour
- Diagnostic gear on board for temperature drift, refrigerant leaks and mechanical faults
- A written report on what was found and what it needs, in language you can understand
- Certificate III qualified technicians, licensed and compliant, with Certificate IV on the team
- Follow-up quote if the repair needs parts or a return visit
Charged separately
- Parts and materials. Quoted before we fit anything
- Labour past the first four hours of the after hours call out
- Reattendance the next day, if the repair needs a return visit
- Travel to any site more than 20km from our Boulder Road workshop. Quoted before anything is booked
- Refrigerant gas
- Access equipment hire, such as a scaffold or an elevated work platform
- Other trades, where the job needs an electrician or a builder
None of this turns up as a surprise. We'll tell you on the phone or on site before it's done.
Questions about 24/7 breakdown and repairs
What does the after hours call out cost?
It's a flat call out fee and the first four hours of labour are included in it. That is the after hours arrangement. Parts are on top. So is travel to any site more than 20km from our Boulder Road workshop. We'll confirm the figures with you on the phone before anyone is dispatched, so there's no surprise on the invoice.
Do you prioritise refrigeration over air conditioning?
Yes. If refrigeration is down and there's product at risk, that job goes ahead of comfort cooling. It's the fairest way to run the roster and it's what our commercial customers need from us.
Will you come out to a site outside Kalgoorlie?
We cover the Goldfields-Esperance region. Travel is charged for any site more than 20km from our Boulder Road workshop. Give us a ring and we'll be straight with you about what the travel costs and what it means for timing before we commit to anything.
What usually goes with this
Commercial Refrigeration
Cool rooms, freezers and display cabinets, installed properly and serviced so they don't fail on your busiest day.
Commercial Refrigeration detailsKalgoorlie based, across the Goldfields-Esperance region
Our workshop, service utes and stock are in Kalgoorlie. Travel is charged for any site more than 20km from the workshop and we'll tell you honestly what that means for the price and the date before you commit.
Ring us and we'll tell you when we can be there
Same number either way. Ring it if something is down right now or if you want a quote, a service or a maintenance contract set up.